Extra ₹100 OFF On Prepaid Orders
WA 8115603330 dropwish.in@gmail.com
Extra ₹100 OFF On Prepaid Orders

Refund policy

🛒 DropWish Return & Refund Policy

3-Day Return Window

You have 3 days from the date you receive your item to request a return. To be eligible:

  • Items must be unworn, unused, and in original condition

  • Tags must be intact

  • Original packaging must be included

  • Receipt or proof of purchase is required

  • Unboxing video is mandatory, showing any defect or damage

To initiate a return, contact us at dropwish.in@gmail.com.
Items sent back without requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon receipt. Contact us immediately if:

  • Item is defective or damaged

  • Wrong item is received

We will evaluate the issue and provide a solution promptly.

Exceptions / Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (food, flowers, plants)

  • Customized or personalized items

  • Personal care items (beauty products, skincare)

  • Hazardous materials, flammable liquids, or gases

  • Sale or discounted items

Replacement

For defective products, you are eligible for a free replacement.

  • Unboxing video is mandatory, showing the defect or damage

Refunds

Once we receive and inspect your returned item, we’ll notify you if your refund is approved.

  • Refunds will be processed to your original payment method within 1–2 business days after approval

  • Bank processing times may vary

Note: Delivery and return shipping charges are non-refundable and must be borne by the customer.

Policy Changes

DropWish reserves the right to modify this policy at any time without prior notice.

🧴 DropWish Skincare Return & Replacement Policy

Important Note Before Purchase

Due to the hygienic and personal nature of skincare products, we follow a strict no-return policy once the product is opened or used.

Please read carefully before placing your order.

❌ No Returns on Skincare Products

All skincare and personal care products (including creams, serums, shots, exfoliators, etc.) are non-returnable and non-refundable once delivered.

This includes products such as:

  • Retinal Shot

  • Seoul 1988 range

  • Orange Exfoliating Cream

  • Any other beauty or skincare item

✅ Replacement Only in Case of Damage or Wrong Product

You will be eligible for a free replacement only if:

  • You receive a damaged product, or

  • You receive the wrong item

⚠️ Mandatory Requirement:
A clear unboxing video (from sealed package to product) is compulsory.
The video must clearly show:

  • The sealed package

  • The issue (damage / leakage / wrong item)

Without an unboxing video, no replacement will be processed.

🚫 No Replacement / Refund Will Be Provided If:

  • Product is opened or used

  • Claim is based on personal reaction, results, or expectations

  • Packaging is tampered with

  • Unboxing video is missing or unclear

  • Product is bought during a sale or discount

📩 How to Raise an Issue

If eligible, contact us within 24 hours of delivery at:
📧 dropwish.in@gmail.com

Please share:

  • Order ID

  • Unboxing video

  • Clear images (if required)